A big thank you to everyon who signed our petition! We have been able to demonstrate the strength of feeling of the local community to Barclays and secure a meeting with some of their directors.
With Helen Hayes MP, Florence Eshalomi AM and councillors in Thurlow Park and Knights Hill, we met with bank directors in Parliament to lobby for the branch to stay open. We shared many of the comments and concerns from residents, businesses and charities about the impact that the branch closure could have. We requested data on branch usage.
Disappointingly, it has taken Barclays some time to share information with us. Their email says:
“In light of our meeting, we have taken the opportunity to review our decision to close West Norwood branch, however, our decision to close the branch remains. I understand this isn’t the outcome you, your constituents or the Councillors who attended the meeting were hoping for. Closing a branch is never an easy decision, but I hope our Post Office arrangement, access to free cash machines locally, alongside the potential for us to install a cash machine in a suitable location, telephony and digital channels, will support customers who are not easily able to travel to our other branches in the area. “Paul Turpin, Barclays Market Director
We continue to discuss ‘leave behind’ provision for businesses and vulnerable residents who can’t access online banking or travel to branches further afield, and Barclays also say that they will meet any businesses one-to-one to discuss banking needs. If you have a small business and would like to have a meeting with Barclays, please contact email@example.com to organise.
You can see their documents on reasons for closure and responding to our feedback: