Self service – reporting problems in your street this winter

As the weather becomes truly autumnal, we thought we would remind people how to report any pavement defects and trip hazards to the council.

You can use to report any issues directly to the council. If there is an out of hours emergency, the Council’s out-of-hours emergency helpline (020 7926 1000) number can be used outside of the working day to report urgent defects. They will dispatch a contractor to visit the site and make safe if necessary. If the cover belongs to a utility company the council will notify the relevant utility company and they will become responsible for effecting a permanent repair.

Going forward, the reducing number of staff employed by the Council as a result of significant cuts to our budget @ by the Tory Government makes it important for residents to self-serve reporting any highway defects whenever possible either on our helpline or at

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