No water in parts of West Norwood – an update from Thames Water and information on how to get help

Many residents have contacted us about the drop in water pressure or, in many cases, no water at all.

Cllr Fred Cowell has written urgently to Thames Water for information. They have sent us the following update:

“Following the recent freeze and rapid thaw, there have been multiple bursts on our water networks and an increase in leaks in and on customers’ properties. Not all areas are affected equally, but significant numbers of customers are currently without water or have low pressure. This has caused a huge amount of call to come into our call centre and we are doing our best to answer these but are also talking to a significant number of customers via social media.

We are putting as much extra water as we can into our local networks and fixing leaks and bursts as quickly as possible. This afternoon we fixed a burst on an 18” water main in SW16 and which will help bring back pressures in the area although issues with airlocks are also affecting some of our water pumping stations, such as the booster station in Brixton. We are also working hard to prioritise supplies for vulnerable customers and to provide bottled water. There is currently a bottled water station in the carpark at Homebase at 100 Woodgate Drive, Streatham Vale, SW16 5YP. We are constantly resupplying this location and will be setting up other sites tomorrow morning and will provide updates via social media and our websites.

Throughout this time we have been working closely with our Resilience partners and are working in coordination with many other organisations to resolve things as quickly as we can. In the meantime, could you let me know if there are any particularly vulnerable customer you would like me to highlight to our teams so we can make sure they get special attention and are looked after.”

As well as asking for issues in West Norwood to be resolved as quickly as possible, we are asking that a bottled water distribution site be set up urgently in West Norwood as travelling to Streatham for drinking water is unacceptable, especially for vulnerable or older residents, those with children and caring responsibilities, and those without cars.

If you or a neighbour needs additional help, please contact us on, and

Extra gritting for West Norwood

Anyone who has braved the outdoors for the last couple of days will have seen that we are in the middle of a cold snap, with snow and ice. 

Because of the inclement weather, extra care is taken to make roads across Lambeth accessible. Where possible we pre-grit the main routes before ice forms or snow falls in a decided priority order across the borough. 

This priority order is: 

  • Priority
    1 roads = All main roads (most bus routes). 
  • Priority
    2 roads = Roads that access essential public services such as hospitals, fire
    stations, ambulance stations plus at least one access route from the main road
    network to every community. 

A map showing these routes is available here – 

Tomorrow morning at 3am, all Priority
1 and 2 routes in Norwood, Streatham, Clapham, Brixton and Waterloo will be
salted at 3am Wednesday morning.  Cul de sacs will also be salted, as will roads with sheltered housing on them. 

Because West Norwood is hillier than other parts of the borough, our neighbourhood will be given special focus.

You can volunteer to become a snow warden to clear ice and snow from your pavements to help keep your street safe.You can individually, or as part of a group. All snow wardens receive tools and training. If you, or a group of neighbours, would like to do this, you can email, or any of Anna, Fred and Max for more information.