Update from our meeting on Thames Water mains replacement works in Tulse Hill and West Norwood

A few days ago, councillors Anna and Peter met with the Lambeth officer leading discussions with Thames Water.

We have had a briefing on proposals – but with a clear caveat that these are still being negotiated so are subject to change. We will update this blog as things change and you can also sign up for email updates from us by clicking here.

Thames meeting

The proposed scope of works is to replace 840m of existing 21” cast iron trunk main in Norwood Road. The extent of this lies between Thurlow Park Road in the north and Robson Road in the south, passing under the Network Rail bridge at Tulse Hill station.

It will be a brand new pipe, which will only plugged into the network once it is installed – the existing pipe will be left in the ground and abandoned. This should mean less road gets dug up and potentially also means the redundant pipe can be used to reduce future disruption if, for example, new internet or electricity wires need to be laid as they can go through the empty pipe rather than requiring a trench to be dug. New monitoring equipment is proposed to be installed in the new pipe and this should make the network easier to monitor for leaks.

The reasons given for this work are to address flooding issues. The existing 21” cast iron trunk main was installed in 1890 and due to age and fatigue has a history – as many of us have experienced with increasing regularity – of bursts.

The work is proposed to be “open cut” which means a trench has to be opened. The reason given for this is that the existing trunk main is too small a diameter to slip line and would not provide sufficient volume for the current population. Thames Water is looking at a £14 million price tag for these works.

Original proposals apparently involved a linear programme of works – starting at one end and working the length of Norwood Road. This would have taken a very long time, and in an effort to reduce the length of time that there are disruptions Lambeth officers have proposed having two “fronts” so that work begins in two places, one at the northern end of the scheme and one halfway along, and then progress southwards simultaneously. This would mean the scheme takes less time.

Trenches would be dug in stages, rather than all at once. Each section would result in one lane of traffic being closed, and temporary traffic lights managing traffic flow past the works. Each section may also result in a side road being closed while that section is being worked on.

There are currently no bus diversions proposed, though temporary lights will clearly cause a lot of congestion and we would expect bus journeys to take longer too. However, we had been concerned about buses being diverted away from West Norwood, so we’re pleased that that’s currently not the proposal.

We raised the concerns raised at the public meeting we held recently about deliveries to businesses, continued water supply for businesses and residents, the ability for the Feast to continue running each month, about public transport and congestion, about parking, about disabled access, about compensation for businesses, and about additional investment and improvement in West Norwood.

We were reassured by many of the answers. Officers are aware of the importance of Feast for example, and have already lobbied Thames Water for changes to ensure Feast is not disrupted – original Thames Water proposals used Chatsworth Way for storage and this would have prevented Feast stalls from being erected. Lambeth officers have persuaded Thames Water to change their storage plans so that the space remains available for Feast.

There should be no interruption to water supply, which reassures us especially for vulnerable customers and for those businesses which can’t function without it like Floral Hall and the many hairdressers.

Lambeth officers are aware of the issues surrounding deliveries, and the importance of ensuring convenient times and locations. We understand that conversations with all businesses will take place so that delivery requirements are fully mapped and can be planned for and enabled.

We remain concerned about the impact on businesses – we haven’t had clarity on compensation but understand that some piecemeal attempts to talk to businesses individually have been taking place. We have strongly put that compensation should be in advance to prevent any businesses closing down, and that rather than risking businesses being picked off individually or played off against each other that Thames Water also work closely with the BID to ensure all businesses are supported.

We’ve also asked about how to ensure a balance between redirecting through traffic that doesn’t stop locally while still communicating that West Norwood and Tulse Hill are open for business, and encouraging shoppers to travel here – particularly by bus, on foot and cycling if able.

We raised concern about the lack of communication to date – with councillors, businesses, community groups and residents. We have suggested regular councillor briefings and to meet Thames Water directly. We’ve asked for communications to local residents, and have been told that current proposals would see a letter from Thames delivered to tens of thousands of residents in the next week or two – the exact geography of this is still being discussed.

Lambeth have also secured agreement for Thames to fund a dedicated officer for this scheme, and that there will be 24-hour on-site presence, so that residents and businesses have an easily accessible point of contact.

We’ve asked for drop in events with information for businesses and residents, as well as a public meeting with Thames Water, Lambeth and TfL all on a panel and able to share information and ask questions. The offer of project officers attending BID meetings or business forums on a regular basis was also offered. Officers have been in touch with cycling groups and are contacting community groups locally. We’re encouraged that these all seem to be in the pipeline (sorry – we couldn’t resist at least one water related pun!) – do sign up for our email updates so that we can make sure you’re invited to the meetings.

We are happy to answer questions on topics we’ve been briefed on, to raise questions with officers that we don’t know the answers to, and to meet with anyone who would like to discuss this further. Our email addresses are:

  • abirley@lambeth.gov.uk
  • fcowell@lambeth.gov.uk
  • pely@lambeth.gov.uk

We share the concerns of residents and businesses that this will be hugely disruptive and could seriously harm our town centre – we are doing all we can to ensure negative impacts are minimised and mitigated. We also want to secure as many positive benefits from the works as possible – for example, full resurfacing of the carriageway rather than simply patching up trenches and STEM training or work experience in local schools.

Thames Water leak traffic chaos

A big leak on Norwood Road by the railway bridge in Tulse Hill outside Ira Court has caused huge congestion most of this afternoon and evening. Temporary traffic lights are in place and look likely to remain for some time given the size of hole that has opened up in the road.

Thames say they think works will finish on 20th February, so in the meantime we suggest leaving your car at home if you want to get anywhere quickly!

A collective community response on Thames Water disruption

We had a packed meeting with traders and local residents last week to discuss the potential disruption from Thames Water mains replacements, and to develop a collective community response.

We covered concerns including interruption to business and loss of footfall, transport disruption, congestion, accessibility for older and less able residents, parking, impact on side roads, emergency services, business deliveries, risk of water disruption and ensuring the Feast can continue uninterrupted.

We took detailed notes which can be read here 👇👇

Next steps – we are seeking a meeting urgently with Thames Water to raise the concerns and will continue to involve residents, businesses and Station to Station (the BID). As soon as we have an update, we will circulate it and organise further public meetings.

Thames Water – public meeting on potential disruption

Thames Water are planning to replace mains in West Norwood, blocking much of the town centre for many months.

This meeting is organised by councillors in Thurlow Park and Knights Hill to listen to residents’ and businesses’ views, and take your concerns to Thames Water and TfL.

When and where?

Wednesday, 30 January 2019 from 19:00-21:00 in the community room at the back of the Library.

Major leak on Norwood Road

There has been a major leak on Norwood Road – large holes in the road and water running down Norwood Road and Robson Road breaking the up the road surface.

Diversions are being planned for traffic including buses. At time of writing, only the 322 bus is diverted – down Lancaster Avenue, along Thurlow Park Road and up Rosendale Road. TfL have said that they expect further diversions.

Water was lost in parts of SE27 and SW16 earlier but Thames Water are confident that they have resolved this issue. They expect no further outages but some residents may experience drops in water pressure.

We are in regular contact with TfL and Thames Water so please get in touch if there are further issues.

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We will post bus diversions and any further news here and will share on Twitter and Facebook.

No water in parts of West Norwood – an update from Thames Water and information on how to get help

Many residents have contacted us about the drop in water pressure or, in many cases, no water at all.

Cllr Fred Cowell has written urgently to Thames Water for information. They have sent us the following update:

“Following the recent freeze and rapid thaw, there have been multiple bursts on our water networks and an increase in leaks in and on customers’ properties. Not all areas are affected equally, but significant numbers of customers are currently without water or have low pressure. This has caused a huge amount of call to come into our call centre and we are doing our best to answer these but are also talking to a significant number of customers via social media.

We are putting as much extra water as we can into our local networks and fixing leaks and bursts as quickly as possible. This afternoon we fixed a burst on an 18” water main in SW16 and which will help bring back pressures in the area although issues with airlocks are also affecting some of our water pumping stations, such as the booster station in Brixton. We are also working hard to prioritise supplies for vulnerable customers and to provide bottled water. There is currently a bottled water station in the carpark at Homebase at 100 Woodgate Drive, Streatham Vale, SW16 5YP. We are constantly resupplying this location and will be setting up other sites tomorrow morning and will provide updates via social media and our websites.

Throughout this time we have been working closely with our Resilience partners and are working in coordination with many other organisations to resolve things as quickly as we can. In the meantime, could you let me know if there are any particularly vulnerable customer you would like me to highlight to our teams so we can make sure they get special attention and are looked after.”

As well as asking for issues in West Norwood to be resolved as quickly as possible, we are asking that a bottled water distribution site be set up urgently in West Norwood as travelling to Streatham for drinking water is unacceptable, especially for vulnerable or older residents, those with children and caring responsibilities, and those without cars.

If you or a neighbour needs additional help, please contact us on ABirley@lambeth.gov.uk, FCowell@lambeth.gov.uk and MDeckersDowber@lambeth.gov.uk

Thames Water update

There was a 10 inch pipe burst on Thurlow Park rd on Friday 30 June. This caused small flooding to six gardens and one basement. This burst also created a further burst to a nearby 13 inch pipe. Repairs were carried out and the road was opened on 04 July. 

The South Circular Bus Lane will be closed at the Norwood Road junction with Perran Road from Monday 03 July for approximately six weeks. Perran Road will also be closed to traffic, with the diversion routes via Christchurch Road clearly signposted.

Residents will still be able to access their properties. Bus stops outside property number 162 and 385 Norwood Road will also be suspended during this time.

Norwood Road will be closed to traffic travelling southbound between South Circular Road and Elmcourt Road from Monday 21 August for approximately one week. This will include the closure of Palace Road/Leigham Vale at the junction of Norwood Road.

Bus routes 196, 322, 468, 690 and N68 travelling from Herne Hill towards West Norwood will be diverted from Norwood Road, Croxted Road, Thurlow Park Road and Lancaster Avenue before returning to the line of route on Norwood Road. Bus routes 2, 432, X68 and N2 travelling from Tulse Hill towards West Norwood will be diverted from Tulse Hill, Norwood Road/Rosendale Road, Thurlow Park Road/Lancaster Avenue before returning to line of route on Norwood Road. Bus route 68 will terminate at Tulse Hill. We’ll also have appropriate signage in place for cyclists.